Health Insurance -
BUPA Health insurance survey policy holders opinions - 14/05/2008
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BUPA the UK, health insurance provider, will allow their policy holders to have their say on the treatments they receive.
More than 35,000 patients across the UK, will be involved in the survey which will be carried out by the Picker Institute. The company has over 20 years expertise in measuring the experiences of patients, not only in the UK but also in Europe and the USA. It will provide the first comprehensive picture of the views of private patients in more than 200 UK hospitals.
The survey will look at a wide range of topics, such as how well doctors explained answers to their questions and how involved they felt in decision making about their treatment. It will focus on understanding everything about their experience in hospital, from the time of admission to whether their care needs were met after treatment.
Dr. Rebecca Small, assistant clinical director at Bupa UK Health Insurance, said: "The Picker Institute is an extremely well respected organisation with a great deal of experience in seeking patients' views. This survey will give us a better understanding of what really matters to people when they go into hospital and identify where improvements can be made both to their hospital experience and the quality of their care."
Sally Donovan, survey development manager, the Picker Institute said: "We are pleased to be working with Bupa, who is leading its field in understanding and recognising the importance of making patient’s views count and in measuring private patient’s experience across the independent sector."
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